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Bass & Hays Foundry, Inc

American Made LEED® Certified Castings, Durable Goods & Other Products

Toll Free: 1-800-258-2278 M-F 7:30AM-5:00PM CST
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You are here: Home / Return (RMA) Policy

Return (RMA) Policy

To all customers:

  1. Please obtain prior authorization (RMA) from Bass & Hays to make returns. An RMA form and number must be issued to initiate the return process.
  1. Returns must be accompanied by copies of-
  • the original purchase order and purchase order number and/or any of the purchase order references,
  • the signed picking ticket and/or any corresponding invoice(s).
  1. Returns may be subject to a 10% minimum restocking fee, and/or up to a 50% maximum restocking fee, depending on factors such as saleable/useable condition of the item, or any damage to the item. All items are subject to physical inspection & verification by Bass & Hays.
  1. Returns must be in a new or saleable/useable condition, and decision by Bass & Hays upon physical inspection is final.
  1. No refunds will be issued for items purchased on purchase orders older than 8 months.
  1. No refunds will be issued for any special order materials.
  1. No refunds will be issued for any material that did not originate from Bass & Hays (original sale).
  1. Bass & Hays reserves the right to waive or alter any of these conditions on a case by case basis.
  1. Si hablas español, simplemente para pedir los españoles interpretor en nuestro personal.

–Paul Mayfield, Vice President


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